Signavio Customer Journey Mapping

Connect experiences, processes and data for customer excellence (cex) and operational upgrade at scale. I was delighted to run a think tank on customer journey mapping with signavio last tuesday. Select a group and press the shortcut ctrl + shift + g after grouping elements in the editor, open your customer journey map in sap signavio process collaboration hub.

The relationship between business processes and customer journey maps offers new possibilities. But how do you offer optimal service? For a more inclusive experience, please include the capability to add additional skin colors to.

They can include a wide variety of information, including things like critical decisions, touchpoints, departments involved, it systems, or any other points that are specific to your organization.

This ultimate guide covers exactly how customer journey mapping can support a combined focus on operational excellence and customer excellence. Click on each group and you will see all information about each element in the group displayed in the annotation. This idea hasn't been implemented, and has been forwarded to our product managers as a feature request. Navigating through customer journey maps